Hi Rosebud84, Cox has been working all year on a project to update our telephony network by removing outdated Circuit Switch technology and replacing it with Packet Switch technology. You were migrated to the Cox Voice platform on 10/19/18. The morning after you were migrated, you tried to access your Call History via the Cox Connect App. You may recall seeing a message instructing you to download the Cox Voice Everywhere App; prompting you to post in Forums to ask about this change. The team working one of the tickets escalated on your behalf was able to determine that calls made using the *82 code were not being recorded in Call History. A code change was implemented on 11/19/2018 to include all *82 calls in Call History going forward. Try making a test call to a friend or family member through the Cox Voice Everywhere App. The Call History within the Cox Voice Everywhere App should update and display the outgoing call 15 minutes after the call is placed. Keep in mind that calls made using the home phone will not show in Call History within the Cox Voice Everywhere App, but instead will display in Call History when you log into phonetools.cox.com online. -Becky, Cox Support Forums Moderator