Phone Tools down
For several hours the following message is displayed when I attempt to access Phone Tools
Proxy Error
The proxy server received an invalid response from an upstream server. The proxy server c...
Forum Discussion
It's intermittent... no matter where I try accessing Phone Tools from... the log in page or from my account after having successfully logged in there. The issue is centered on the URL (https://phonetools.cox.com).
It comes and it goes. When the problem is occurring I wait for what I assume is a timeout- then the error. The link at the tail end of the error message itself (GET /) will vary depending on what I'm trying to access from my account- there are direct links to view history, settings, etc.
If I log into PT directly and get the timeout- clicking a URL directly to webmail takes me right there- I'm logged into Cox despite having timed out trying to access Phone Tools (history, settings, etc). As I've said before, this seems related to whatever/whoever is running that feature- is it being outsourced? Check with them or whoever is responsible for administering the server. Nothing else seems adversely affected. I can view data usage and apart from being its usual barely acceptable to painfully slow (the new normal) webmail isn't behaving abnormally.
All I desire is hard information as to what's going on. Are there fundamental changes with phone service afoot and the transition having and unexpected effect o this?
