Forum Discussion

stinkfoot63's avatar
stinkfoot63
Contributor II
7 years ago

Phone Tools down

For several hours the following message is displayed when I attempt to access Phone Tools

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /.

Reason: Error reading from remote server


Please note it references a "remote server" 

Kindly don't ask me to clear my cache, it is a server issue

Also- don't suggest I delete cookies, it is a server issue.

I imagine the same goes for most of the rest of your stock nuggets of focus group approved wisdom that sidesteps the true issue involving the chain of processes that under normal circumstances deliver to my computer the miracle of CID information for purposes of information, entertainment, and amusement.

This is merely information freely offered so that you may begin aggressively working to resolve the issue as quickly as possible.

  • stinkfoot63's avatar
    stinkfoot63
    Contributor II
    7 years ago

    No proxy server or Virtual Private Network... I do not mess with my router or network settings so it's taking some unfamiliar antics to get your answer.  I'm set currently to obtain a DNS address automatically.

    I have not reconfigured anything.  This problem began Saturday and persists.  Every time I attempt to access Phone Tools I get that error- with one exception where I got the "aggressively working to resolve the issue" insult.  How would my settings, which currently enable me to surf the web and do things like initiate and respond to this discussion, solely affect that feature?

    It may or may not be related but web mail has been excruciatingly slow during this time as whatever is happening is affecting the recent downgrade you imposed on your customers.

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    @stinkfoot63,

    Are you currently using a proxy server or vpn? Also, are you using the cox dns or some other dns? 

    Thanks,

    Allan - Cox Support Forums Moderator.