PHONES DEAD, MANDATORY EQUIPMENT LEGAL?

phones with dials to connect, not buttons

i have been on with chat for hours.  can't get anywhere.

PLEASE FORWARD TO APPPROPRIATE PERSON
I have a very very long printout of my efforts to get help from cox after they disconnected my phone. i was told it was turned off because I don't have the new equipment. It is illegal for cox to force me to take equipment that will not work for me. I use antique phones as well as cordless phones. All were working well. 
The new equipment will not work with my antique phones*. * My phone was turned off to force me to accept your new, invasive equipment. The equipment in my home works just fine.**An appointment was made to check the equipment on the outside of my house, just in case. The appointment was for Tuesday, Dec.*18*, between *10and **12. This morning, Dec. 17,  I found a note on my door that you missed me. I checked my email and found a message that the appointment for TODAY had been canceled. There was no appointment for today.
 I spent another hour on chat and got nowhere because cox is inept.**Refer to my account and the records of my conversations with telephone service. I can mail you copies of you are unable to track your own operations. I made copies, took badge numbers, etc should I need 911 and it has been denied to me. This could result in a considerable civil suits as well as class action suits, criminal charges, and - possibly worse - BAD PR.*
*Cox has endangered my life by leaving me without 911 service for many days. I am an older woman with heart failure. Do the math. **  
Due to cox’s incompetence and uncooperative attitude, I have decided the only recourse is to have the phone turned off and seek service from your competitors. I am supposed to call you to have the phone disconnected, BUT I DON'T HAVE A PHONE.** 
The phone number on my account is 6027953001, but don't bother trying to call because IT DOESN'T WORK. **Cox has the ability to turn it back on without bothering me further. The problem is NOT with my phones. 

I will also need the names and contact information for the cox Board of Directors. * *
 Please be certain to reduce my phone bill for the days of no service.
 **DO NOT DISCONNECT MY INTERNET. IT IS MY ONLY WAY TO CONTACT THE OUTSIDE WORLD.