Forum Discussion

KAW's avatar
KAW
New Contributor
6 years ago

Porting Disconnected phone - Conflicting information - Need help

We had decided not to convert to the new digital phone. Unfortunately, I did not try and port it out (t-mobile) prior to a disconnect. So when I tried porting it, T-mobile couldn't port it. I called ...
customer service
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

It's almost 20 hoops.  The tech also needs to rewire your demarc, test for ingress, third-party verification, etc.

Can you disconnect your equipment and have the tech temporarily install the new equipment at the primary feed, such as in your living room?  After the tech successfully installs your new equipment, you can relocate it to your relative's room.