Forum Discussion

Busy_signal's avatar
Busy_signal
New Contributor III
6 years ago

Receiving busy signal on landline phone

 For the past several weeks my landline phone (703-631-8077) sometimes does not ring for an incoming call, and I discover this only when I pick up the phone and hear a "busy" signal. Rebooting my mod...
  • MariaL's avatar
    MariaL
    6 years ago
    Hi Busy signal,

    Can you tell me what the status of the Tel1 light is? Is the light solid or flashing? Also, if you connect one end of the telephone cable to the telephone port on the back of the modem and connect the other end to the telephone, do you hear a "busy" signal?

    Maria L.
    Cox Support Forum Moderator
  • Busy_signal's avatar
    Busy_signal
    6 years ago

    I'll check the T1 light the next time this happens. I am always able to restore a dial tone by rebooting the modem, but this is happening too often now and it never happened before the Voice Everywhere app. I've also written to Cox Support to report the problem and ask for a prompt solution.

MariaL's avatar
MariaL
Moderator
Hi Busy signal,

Can you tell me what the status of the Tel1 light is? Is the light solid or flashing? Also, if you connect one end of the telephone cable to the telephone port on the back of the modem and connect the other end to the telephone, do you hear a "busy" signal?

Maria L.
Cox Support Forum Moderator
Busy_signal's avatar
Busy_signal
New Contributor III
6 years ago

I'll check the T1 light the next time this happens. I am always able to restore a dial tone by rebooting the modem, but this is happening too often now and it never happened before the Voice Everywhere app. I've also written to Cox Support to report the problem and ask for a prompt solution.