Forum Discussion

deanchat's avatar
deanchat
Contributor
4 years ago

Tel2 provides a dial tone but Tel1 does not.

I received an email that states that starting on 12/1/21  phones connected to the Tel2 connector of the modem will not be able to complete calls and that I should check my phone modem and move the phone connection to Te1 if it is currently connected to Tel2.  My phone is connected to Tel2 and when I move it to Tel1 I do not get a dial tone.  Is there a reset procedure that I am supposed to perform after switching the connection?  I have an Arris TM-3402A which is only used for phone (I have another modem that is used for internet).

Thanks,
Dean

  • Bruce's avatar
    Bruce
    Honored Contributor III
    4 years ago

    You can either reboot the 3402A by pulling its power cord for a few seconds, or you could log into your Cox account and reset the 3402A.

    I don't mean a Factory Reset...if this is possible on a telephone modem...by pushing its recessed button somewhere on the modem but instead a network reset from your Cox account.

    Try that and if it doesn't work, update us.

    • deanchat's avatar
      deanchat
      Contributor
      4 years ago

      Okay, I switched to Tel1 and did the power reset (power down for a few minutes then plug it back in).  No dial tone on Tel1, but Tel2 is working.  Then I tried the 'network" reset (via the Cox website) and again Tel1 does not work but Tel2 works just fine.  Any ideas where to go from here?

      • Bruce's avatar
        Bruce
        Honored Contributor III
        4 years ago

        To tell the truth, I thought only 1 Tel port was operational on residential telephone modems and the 1 operational port was Tel1.  I guess not.

        There is only so much you can do without swapping it.  I guess the only thing left is a Factory Reset.  Unplug all telephones from the modem, stick something in the recessed hole and hold for 15 seconds.