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WomanoftheTides's avatar
WomanoftheTides
New Contributor II
5 years ago

They can hear me but I can no longer hear them Part 2

My original post has been closed.  Problem still exists 4 months later.  I've been escalated and escalated with still no resolution.  Yesterday I got an email from the Field Supervisor that I am just...
KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@Nanette, I have edited your post to remove personal information. Can you please include a link to this forum thread and email us at cox.help@cox.com? Once the account has been properly verified, we can look into having your modem upgraded to a newer model (if you have an older model). -Kevin M. Cox Support Forum Moderator