They can hear me but I can no longer hear them Part 2

I have been reading ALL of Nanette's issues and mine are identical. I too have the modem above (TG1682). I will save this for when I call to either get a new modem or cancel altogether. I know you had such a runaround with this and I knew I would too which is the main reason I haven't called. Up until the state lockdown, I've been too busy to focus on this. Now obviously I can. I appreciate you posting all of your issues because they have been very helpful.