From what I understand...
- Cox is renting Nanette and you the ARRIS Surfboard TG1682 for your Ultimate data plans (300 Mbps / 30 Mbps) and Cox Voice
- However, Cox confirmed the firmware of ARRIS Surfboard TG1682 no longer supports Cox Voice
- Therefore, Cox will replace the ARRIS Surfboard TG1682 with a comparable unit
As Nanette noted, Cox will replace your defective units, however, at a higher rental fee. Why?
- Cox will replace your defective unit with the Technicolor CGM4141
- However, it seems to be overkill for the Ultimate plan because it supports up to gigabit service
- In addition, according to the list of Cox Certified Cable Modems, this gigabit unit doesn't support Cox Voice
I may be mistaken about the Technicolor not supporting Cox Voice, but I'm only referencing the Cox website. If it does, it does and my mistake.
A comparable unit would be the ARRIS Surfboard TG2472: DOCSIS 3.0, 24 × 8, Cox Voice, Ultimate (300 Mbps / 30 Mbps), WiFi. However, this unit may also have the firmware issue or is not available in your markets.
The question about a higher rental fee is uncertain because the Field Supervisor needs to verify any increase with the local communications center.
I think if you're not on the Gigablast plan, you shouldn't pay for the bells and whistles of a Gigablast unit. Cox will have to absorb the costs...unless they persuade you to upgrade you service. That'd be up to you.
