Forum Discussion

Telephohne's avatar
Telephohne
New Contributor
7 years ago

Update telephone service

According to your letter I need to update my telephone service. . I guess I need to schedule  a  teck to come to my hose add to my telephone line< My internet is fine to this free add on. 

I have call 4 times , went to your service center 2x, bout a router a Target that you service rep told me I need. Went to target purchased recommended router, got home same router that I already called said my internet was ok as  I had 4gig service. . Back to target returned router. Now back to where I started a week ago. but have 2nd letter to today. said to visit on Internet, , did so but no instruction, all they want is to sell me more services. All I want is the free upgrade as outline in the letter. 

Not sure how to to this, not instruction on your site and to schedule a teck???  Maybe wait until I get 3rd letter . Not usre where PIN is is that I get billed and pay auto from bank account, no paper files  and not on my account number page????  My account # *********** last # ssn ****. My address is ***********************, My telephone is ***-***-****. Secret word is -******. Not sure if left anything out . Call or e-mail when a teck can show up.

I may retire so home almost always

Raymond L. Kohls

  • Allan's avatar
    Allan
    Moderator
    7 years ago

    Hello,

    We can certainly look into any account related issues on your behalf and we can correspond through email with you. Please send us your full name, account information, and a link to this thread to cox.help@cox.com so we can  research and help resolve this issue on your behalf. 

    Thanks,

    Allan - Cox Support Forums Moderator.