TheCats....I like the VoiceTools, phone History for the information it provides. You need to wade thru the different presentations. I notice that incoming calls do show a CallerID indicator IF the caller chooses to send out and not block, like businesses or pharmacy. However, calls I make, if they are not in my VoiceTools Address Book, will just show the number and not my choice name. Maybe you need to add more frequent names into your VoiceTool(VT) address book.
This VT area is different than the phones answering address book. And, the infor here could also be different than the phones CallerID feature. It came to my notice that COX has a internal answering machine that is different than the phones answering machine. You will see Voice Mail in the History. I feel this is triggered when you might be talking on the phone and someone calls....if the number of ring pickup on the Cox mail is greater than that set on the phones mail pickup, a message could be left there. I wondered why I had an occasional Cox Voice mail....checking my History showed I was on the phone talking. Just curious!
