Forum Discussion

wmcole's avatar
wmcole
New Contributor III
4 years ago

ALL Cox Channels Have DISAPPEARED!!

Turn on the cable box and all you see is COX and five blocks through which a blue block keeps cycling, then an "Info" banner that says the signal is "temporarily unavailable - watch another channel" except ALL the channels say the same thing.

Try to reset the cable box and of course COX says, "Outage in you area. We will fix it as soon as we can".  But its going into the second day.  Off course, being an unregulated government sanctioned monopoly, NO CREDIT FOR DAYS OF LOST SERVICE will be offered AND NO RUSH TO FIX IT WILL BE MADE. 

Twice in the last two months we were told of a planned outage to upgrade the system so we would have oh, so much better service (even though it is still worse, more unreliable, more intermittent than in the days of analog service in the 80's and 90's).  Once by email, it would happen on July 6, they said. WRONG!  On July 8, they email to say the wonderful update was done, and oh how lucky we are to NOW have such great reliable service.  WRONG - NEVER HAPPENED!  Then by door hanger on July 27. WRONG - NEVER HAPPENED!  So is this >24 hour outage supposed to be the 6-hour outage that never happened?  

I doubt it!  IT IS JUST A CONTINUED ABUSE OF CUSTOMERS SUBJECTED TO A GOVERNMENT GRANTED TV AND INTERNET MONOPOLY IN AN AREA WHERE THERE IS NO OTA CAPABILITY, AND COX HAS "CONVINCED" LOCAL OFFICIALS TO DENY PERMITS FOR COMPETITORS WHO WANTED TO RUN FIBRE-OPTIC FOR COMPETING SERVICES.

"COX" - say it out loud - its all in the name.

  • DrPhil's avatar
    DrPhil
    New Contributor

    Correct. Same problem with our cable box. Nothing working at all!

  • DrPhil's avatar
    DrPhil
    New Contributor

    Correct. Same problem with our cable box. Nothing working at all!

    • JonathanJ's avatar
      JonathanJ
      Former Moderator
      @DrPhil

      We like to take a closer look at this issue please email your full name and address to cox.help@cox.com.


      Jonathan J
      Cox Social Media Support Specialist
    • DrPhil's avatar
      DrPhil
      New Contributor

      And we've been getting the same stupid, vapid, on-screen message! VERY FRUSTRATING!

  • @Wmcole, I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com. -Allan, Cox Support Forums Moderator.
    • Bruce's avatar
      Bruce
      Honored Contributor III

      The brief description is cable TV is "'temporarily unavailable - watch another channel' except ALL the channels say the same thing."