Forum Discussion

datc's avatar
datc
New Contributor
7 years ago

Allow Netflix without requiring pin but parental controls active?

Hi I have the contour system, parental controls are setup.  The only issue I have is that when going to netflix it asks for a pin, how do I stop netflix from requiring a pin? Thanks.
  • Bruce's avatar
    Bruce
    7 years ago

    Contour and Comcast X1 are the same platform.

    Last year, an X1 user reported the same problem on the Comcast forum:  "...any parental ratings restrictions on the X1, Netflix will be pin gated..."

    A rep said the PIN prompt is intended because after entering the Netflix app, you could watch any program on Netflix regardless of the ratings lock(s) on your X1 box.  In other words, Netflix could also bypass your restrictions on Contour...so it prompts for your PIN.  Therefore, if you set any restriction on Contour, Netflix will require your PIN.

    Comcast users opined as inconvenience, difficult, works as designed.

    One contributor had a crude workaround.
    1.  Go to TV Rating Locks
    2.  Lock TV-MA
    3.  Under TV-MA, go to additional categories
    4.  Set as follows:
         - L (Coarse or Crude Language)...Unlock
         - V (Violence)......................................Lock
         - S (Sexual Situations)......................Lock

    I don't have Contour so I can't experiment, but the contributor said this setting will allow Netflix to start without having to enter the parental code.

    Comcast users then opined as awesome workaround, worked perfect, not perfect but better than nothing.

Bruce's avatar
Bruce
Honored Contributor III
7 years ago

Contour and Comcast X1 are the same platform.

Last year, an X1 user reported the same problem on the Comcast forum:  "...any parental ratings restrictions on the X1, Netflix will be pin gated..."

A rep said the PIN prompt is intended because after entering the Netflix app, you could watch any program on Netflix regardless of the ratings lock(s) on your X1 box.  In other words, Netflix could also bypass your restrictions on Contour...so it prompts for your PIN.  Therefore, if you set any restriction on Contour, Netflix will require your PIN.

Comcast users opined as inconvenience, difficult, works as designed.

One contributor had a crude workaround.
1.  Go to TV Rating Locks
2.  Lock TV-MA
3.  Under TV-MA, go to additional categories
4.  Set as follows:
     - L (Coarse or Crude Language)...Unlock
     - V (Violence)......................................Lock
     - S (Sexual Situations)......................Lock

I don't have Contour so I can't experiment, but the contributor said this setting will allow Netflix to start without having to enter the parental code.

Comcast users then opined as awesome workaround, worked perfect, not perfect but better than nothing.