Forum Discussion
azbwilcox
New Contributor
Becky,
We are in Phoenix and experiencing the same VOD problem with our TIVO Roamio same error codes as above. How can we get a similar ticket for our issue without having to go through the time extensive troubleshooting? This problem had been intermittent for weeks but now we see 100% failure.
Bryan
Becky
7 years agoModerator
Hi Azbwilcox, I reviewed your account to ensure that you meet all the requirements for On Demand for TiVo and that no troubleshooting steps have been overlooked. I then submitted an escalation ticket on your behalf. I'm not sure if the video administrators work on Sundays, so it might be Monday before we have an update for you. Thanks for your post! -Becky, Cox Support Forums Moderator
- azbwilcox7 years agoNew Contributor
Any updates in the status of our ticket? Should we check to see if it's working?
- Becky7 years agoModeratorHi Azbwilcox, I apologize for the delay! The ticket is in process. I’ve reached out for an update and will let you know what I find out. -Becky, Cox Support Forums Moderator
- BrianM7 years agoModerator
Our ticket has come back as resolved and it looks like a message by phone was left informing you of this as well. Let us know if you are still having trouble.
Brian
Cox Support Forum Moderator
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