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gonz's avatar
gonz
New Contributor II
5 years ago
Solved

CableCARD w/ TA - Only tunes 3 channels since service started

I just moved to the Phoenix area and signed up for Cox TV & Internet about a month and a half ago. I've been struggling to get my CableCARD setup to work since day one, and am being fully billed for ...
  • gonz's avatar
    gonz
    5 years ago

    Called in, finally got knowledgeable reps, and provided the additional info about CA Status and EMMs. They refreshed both the CableCARD and Tuning Adapter (CC had never been refreshed as it should have been) and I started to get channels, although was still missing big blocks of them.

    Went to Tier 2 support, they resolved some of the issues but still missing some channels, they pointed out it's a provisioning issue (like I had tried to point out from day one ☹), they opened a ticket for the back office to fix the provisioning and credited me for the month and a half I've been without service, since they stated this should have been done properly from day one and wasn't ever a hardware issue.

gonz's avatar
gonz
New Contributor II
5 years ago

Additional info (based on this post): 

Tuning Adapter:

DAVIC: Data Lock Lost (Also pointed this out to reps multiple times and the tech, was told it didn't matter -- should say "Connected")

EMMs: 0 (was at 40, although I rebooted it about 30 mins ago)

Also not sure if it matters that on my service details page on cox.com, it shows the Tuning Adapter as a second CableCARD (shows two CableCARDs on my account, one has the serial/MAC for the CA, the other is the serial/MAC for the TA).