Cloud Based DVR is bad
We have had this cloud based DVR for months now and it is progressively getting worse. Programs loose sound, jump and skip video. fast forward the timeline moves but the picture lags behind so you c...
Forum Discussion
Beautifully written. I just copied and pasted this comment. It is EXACTLY the same problem I have. I have Gigablast speeds, rebooted cable box, modem, router, anything that will reboot. Still ** big time. Im certain the recent price increase will help in fixing this problem.
I am having the same issue. Monday 3-9-2020, about 8:00pm MST Arizona, the program I was watching had the same problems, loss of audio, irregular fast forwarding, jumping backwards & forwards in the program. And after hitting pause , the screen returned to the list of programs recorded & when I tried to resume the show, I had to start from the beginning. My friend who lives 2 miles away was having the same issues at the same time. I did an live chat, they did a reboot, but the problem exists. They suggested sending out a tech,( I declined), taking to box is & swapping it, ( Also a no on my part, since it's a software/network/cloud issue) & lastly they suggested that I go buy a SATA hard drive to record shows. I started watching the show again & every 30 seconds it would jump forward. Looking at past posts on this forum, this has been a known issue since May 2019. Can you help me & these other customers? I'm in Glendale Arizona & am curious where everyone else is. Thank you.
Im in Tulsa, OK. It appears to be a "COX" problem. It seems all of the other streaming companies (Hulu, Vudu, Netflix, etc.) doesn't have a problem sending a signal from the cloud, just Cox. I have never had DirectTV or Dish, but I'm about ready to give them a try.
- @Macie, are you experiencing video issues while watching On Demand content or through live TV? Do you also experience issues streaming Netflix, Prime, Youtube, etc through the Contour 2 receiver?
Do you have a splitter located in the room where the host receiver is located? -Kevin M. Cox Support Forum Moderator
- Hi Art 58, seeing as this appears to be an ongoing issue, I believe the best course of action is to schedule a service appointment. Are you using a splitter in the home? If so, I recommend bypassing the splitter for troubleshooting purposes and ensuring that all connections are tightly secured. Please also make sure that the integrity of the coaxial cable has not been compromised.
To schedule a service appointment, please include a link to this forum thread and email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
