Forum Discussion

sjlyon55's avatar
sjlyon55
New Contributor
6 years ago

cloud DVR issues with recorded programs

When watching my recorded shows with the cloud DVR, the sound will just stop while the program continues to play.  Then after a few seconds the sound comes back on.  It will repeatedly do this during a show about 7 or 8 times.  It doesn't matter what time of the day I'm watching or what kind of program I'm watching.

audio cutout
  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Sjlyon55. It sounds like we need to gather some information from you regarding this. Please send an email to cox.help@cox.com and include this link along with your complete address and name on the account. Also, include if this happens when you are watching live tv. Thanks, Lisa - Cox Support Forums Moderator