Cloud recording playback is terrible
What is going on with this service? We record shows and 100% of the time when we go to watch them they do one or the more of the following: lose audio, freeze, fast forward images that dont match wit...
Forum Discussion
We are having the same problem EVERY TIME! We have gone thru several boxes and they said because our boxes needed upgrades so here we are (now stuck in a contract) with a worthless POS box that we can’t enjoy and shows and apparently it’s a VERY common problem that Cox can’t figure out. We can watch them live and there is no problems. We have reset the box so many times, I’ve lost count. We have reset our modem so many times, I lost track of that! Of course, they always want to send a technician out (for another fee). My family has given up watching anything on the DVR.
I’m at the point, I’m willing to cancel EVERYTHING with Cox after 15+ years, pay the cancellation fee and be done with the horrible service! I’m mean if I’m paying this monthly service and I’m not getting anything worth watching in return, why keep paying. FIGURE IT OUT COX OR IM DONE!!!!
Hi NLFlores, we apologize for the frustrating experience and sending out a service technician is likely the best course of action that will lead to a resolution. To schedule a service appointment, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
