Confused
Recently, the Fairfax CIty VA, neighborhood that I live in has had spotty internet service and TV service, mostly TV, for the last 2.5 weeks. Today, the TV was pixelating all day. On the TV screen ...
Forum Discussion
We also live in Fairfax City and have the identical problem. I spent hours on the phone with Cox yesterday after they said the issue had been resolved. Finally gave up. Having the same problem today.
Rebecca
At least four of my neighbors have been having problems with COX, four of them internet and three of them also the TV. I called COX and CHAT with Live Agents, "No Area Outage", I went on line "No Area Outages", and I talked to customer agents in Virginia and India, "No Area Outages". At about 1 PM, I called COX and went through the prompts to find out that they thought the "Non-Area-Outage" was resolved. I rebooted my boxes and still had problems. This evening,around 6PM, appears that the "Non-Area-Outage" may have been resolved. But that is what we thought for the last 2.5 weeks. One of my neighbors is switching to Verizon, the benefit of having access to two providers. Good luck.
I agree with everything you've said! This has been happening since Cox sent the msg on June 23rd that the issue had been resolved. Things seem to get better at night, but are horrible during the day. I'm wondering if, for some reason, it has been the heat outside. They keep wanting me to open a case to have a tech come out, but I know it is not our equipment. We've checked everything and rebooted 5 times. The Help Center in India insists on going through the standard troubleshooting. I've had trouble with a lack of response from "chat" after a certain point, also. We'll have to see what happens tomorrow.
Rebecca
Well, for me and my neighbors, it appears that the "Non-Area-Outage" has been repaired. Of the five residents, who I know have COX, two are switching to Verizon. This appears to be a trend in the neighborhood. Having access to both vendors makes it easy. Good Luck.
It's happening again today, Monday, 7/8!
