Contour 2 DVR with 24 tuners
I currently have a Contour 1 DVR with 6 tuners. My second identical DVR recently broke and I found out during an attempted swap out at the local Cox Store that Cox no longer allows two DVR's on the s...
Forum Discussion
Hi Joel,
Thanks for reaching out to the Cox Social Media team! I appreciate your interest in Ultimate DVR and I'm happy to provide you with further information.
Ultimate DVR with 24 tuners is a cloud DVR (cDVR) service. Shows and movies are saved on Cox's remote server (the cloud) rather than a hard drive in a DVR. cDVR service provides more features that a physical DVR. You can have many more tuners, as you’ve already discovered; 24!
You can also store more content on cDVR than you could on a physical DVR. Also, cDVR allows you to watch recorded content through the Contour App in your home. You can download recorded content to watch through the Contour App outside your home.
Rental of a Cox Panoramic Wifi Gateway is not required for cloud DVR. If you prefer to have a physical DVR in your home, recordings will not be available in the cloud, nor can you watch recordings outside your home.
With a physical DVR in your home, we offer a 2-tuner DVR or a 6-tuner DVR, both with a recording maximum of 250 hours. We do have a user’s manual available for the DVR.
I’m unable to answer your question about the price difference, as my team doesn’t have access to pricing or sales campaigns. If you’d like to see a demo of the Contour DVR, you are welcome to visit one of our Cox Solutions Stores or call our Sales team at 800-234-3993 8am to 11pm ET Monday through Friday and 9am to 9pm ET on Saturdays. Find the Cox Solutions Store nearest you at www.cox.com/rc.
I hope I’ve answered at least a few of your questions. My team is available 24/7, so reach out to us at any time. As always, thank you for being part of the Cox family!
Sincerely,
Becky K,
Cox Social Media Support Specialist
A lot of words, but not answers to my questions
What do you mean no answers? She answered 2 of your questions and apologized for not being able to answer a 3rd. You need to contact Sales for prices. I would be curious if there is a manual or model number.
these were my email questions
"Can someone answer questions about the 24 tuner Ultimate DVR?
1. Does it store shows locally, to the cloud, or both?2. Does it require Panoramic WIFI to store to the cloud? Can I get it without Panoramic WIFI to store locally3. Is there a manual available on the hardware that I can download?4. How much would my bill increase for an upgrade from 6 tuner DVR to 24 tuner?"Here statement "Rental of a Cox Panoramic Wifi Gateway is not required for cloud DVR." I now find to be false. I was able to find out elsewhere that the 24 tuner DVR is cloud only and requires Panoramic WIFI to function.
This website provides pricing rates for all Cox markets. It may not have sales campaign information, so you should still contact Cox and ask for Retention. You might take a look at rates in your market before you call them.
