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Fishn_Dad's avatar
Fishn_Dad
New Contributor
6 years ago

Contour 2 "Prime Video" App, "Internet Connection Failure"

All the Apps on the Contour 2 except the newly available "Prime Video" App are working just fine.  The "Prime Video" App returns an "Internet Connect Failure" dialog box, intermittently.  Since the C...
  • MaryF's avatar
    6 years ago
    Hello FishNDad,

    There is a known issue with some Contour 2 customers receiving an error message when attempting to play a video using the Amazon Prime Video app. Our video team is working to resolve this issue. I apologize for any inconvenience this is causing and thank you for your patience.

    Mary
    Cox Support Forums Moderator
  • PaulC's avatar
    PaulC
    6 years ago

    Are there any updates on the status of this issue?