Forum Discussion

Fishn_Dad's avatar
Fishn_Dad
New Contributor
6 years ago

Contour 2 "Prime Video" App, "Internet Connection Failure"

All the Apps on the Contour 2 except the newly available "Prime Video" App are working just fine.  The "Prime Video" App returns an "Internet Connect Failure" dialog box, intermittently.  Since the C...
  • MaryF's avatar
    MaryF
    6 years ago
    Hello FishNDad,

    There is a known issue with some Contour 2 customers receiving an error message when attempting to play a video using the Amazon Prime Video app. Our video team is working to resolve this issue. I apologize for any inconvenience this is causing and thank you for your patience.

    Mary
    Cox Support Forums Moderator
  • PaulC's avatar
    PaulC
    6 years ago

    Are there any updates on the status of this issue?

coxuser14's avatar
coxuser14
New Contributor II

Yes, I'm having the exact same issue, any updates or has Cox fixed this yet?

MariaL's avatar
MariaL
Moderator
6 years ago
Hi Coxuser14,

I apologize that we do not have any updates to provide currently. We are working to resolve this issue.

Maria L.
Cox Support Forum Moderator
  • coxuser14's avatar
    coxuser14
    New Contributor II
    6 years ago

    Has this issue been fixed yet?

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      Hello, the issue was reported to have been resolved on 05/23/19. If you are still having issues, please unplug the power supply from the receiver, wait ten seconds and plug it back in. -Kevin M. Cox Support Forum Moderator
      • coxuser14's avatar
        coxuser14
        New Contributor II
        6 years ago

        Just checked, yes it's working now, thanks.