Forum Discussion

DarrylB's avatar
DarrylB
New Contributor
6 years ago

Contour 2 scheduled series recordings fail to record

Greetings . .  This problem has been recurring since January.  I have called at least 5 times, but still don't have resolution.  Hard drive was less that 25% full, power cycling the DVR does nothin...
Contour 2
DVR
DVR recording
Allan's avatar
Allan
Moderator
@DarrylB. We can certainly look into this ongoing dvr issue for you. Please send us an email with your full address and a link to this post to cox.help@cox.com so we can review the account and support tickets on your behalf. Thanks. -Allan. Cox Support Forums Moderator.
DarrylB's avatar
DarrylB
New Contributor
6 years ago

So. . . Now it has been almost THREE months, the problem still exists, AND I still have NOT received any updates.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi DarrylB, we understand the ongoing DVR issues can be extremely frustrating, and we apologize deeply for it. This case has been escalated and submitted over to the appropriate party for review. When we receive additional information, we will gladly follow-up with you. If you have any additional questions or concerns, please feel free to reach out to us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator
    • PhilipRogersJr's avatar
      PhilipRogersJr
      New Contributor
      6 years ago

      I am having the same problem. I have called multiple times. I have have had service out - but still having the same issue. in fact I am on hold with support again right now. Its been going on for months for me....some days works fine. Other days, nothing at all is recorded with no warning.