Forum Discussion

chosmer's avatar
chosmer
New Contributor
8 months ago

Contour 4K Wireless box

I have the Cox Wireless 4K Streaming box. Model Xi6-A. 

I keep getting this error 

It started a few months back with one of my boxes. So I returned it to the COX store and got a new one.

Then the new box started to do the same thing. I have 2 other boxes same model and they work fine. My Pano modem is just fine, not connection issues at all. I would take this box to the store and get a new one, but worried that it will happen with the new one too. 

 

 

contour
  • GregP1's avatar
    GregP1
    Moderator
    8 months ago

    Hi, I apologize you are having trouble with this cable box. Please contact us privately so we can look into this. Our email address is cox.help@cox.com Please include your full street address and a link to this forum post

    Greg P