Forum Discussion

Dneice's avatar
Dneice
New Contributor
4 months ago

Cox wants more money

Having to reboot my modem more than usual, I noticed that I was eligible for an upgrade. It says that this will be at No Additional Cost. But if you go deeper into pricing, it is only $0 for the firs...
  • LatitiaS's avatar
    LatitiaS
    4 months ago

    Hi too_cheap_to_bu,

    This is indeed most troubling to hear.  Customer service is very important to us.  We value you and want you to have a positive experience with us.  I would really like an opportunity to address each of your concerns?  Please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.  

    Surely we can work together to improve on our relationship.  

    Cox Support Forum Moderator   

Dneice's avatar
Dneice
New Contributor
4 months ago

The tech came 2 days ago. Surprisingly TV came on 15 minutes before appointment after not working for a day and a half. Tech determined it was outside Cox box causing the trouble.  However, for the ensuing two days, the Contour box is displaying boot and TV screen stuck on Welcome. Only when I login and reboot does TV work. Not sure what is going on.