Forum Discussion

Homerdpoe's avatar
Homerdpoe
New Contributor II
5 years ago

Deleted recordings and some channels are not working

For the last 3 days my Contour receiver has erased all my recordings over night and I have not reset my Contour.  Also, most of the lower channels work.  The upper channels (CNBC, HISTORY ..ECT) do n...
  • JonathanJ's avatar
    JonathanJ
    5 years ago
    @Homerdpoe

    Currently, there's an unplanned outage affecting service. Technicians are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. Once it been cleared and if you're still having an issue email, my team @ cox.help@cox.com your full name and address to we can take a look.

    Jonathan J
    Cox Moderator
Homerdpoe's avatar
Homerdpoe
New Contributor II

Homerdpoe again.  I forgot to mention, that I have Reset my Cox Contour,  modem, and router many, many times. Thank you. 

JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Homerdpoe

Currently, there's an unplanned outage affecting service. Technicians are working towards a resolution with no ETR. You can view outages and sign up to receive alerts on www.cox.com/.../outages.html. Once it been cleared and if you're still having an issue email, my team @ cox.help@cox.com your full name and address to we can take a look.

Jonathan J
Cox Moderator
  • Homerdpoe's avatar
    Homerdpoe
    New Contributor II
    5 years ago

    Thank you,  I'll be waiting. 

    • Homerdpoe's avatar
      Homerdpoe
      New Contributor II
      5 years ago

      Can I swap out one of my Mini Boxes with the Contour Box, while waiting for Cox to fix the outage?

      Will this cause problems at Cox'es end?  Thanks

      • LisaH's avatar
        LisaH
        Moderator
        5 years ago
        Hi Homerdpoe. You can swap out a cable box at any time without any issues. - Lisa