Factory Reset EVERY night!?!

Hi Eddie,

Sorry to hear about your insanely irritating multitude of issues; hopefully you've gotten some resolution by now.

A question about your statement that the initial DVR box you exchanged had "trouble with playbacks": What type of issues did you experience?

For the past couple of months, a good portion of my recordings have issues playing from start to finish. Every couple of minutes, the show will freeze and then I'm booted out of the episode and back to the Contour Recordings screen. When playing the episode again, any watch progress is lost and the show starts from the beginning. I'm able to fast forward past the spot it froze and it will play, but freezes again shortly after; it also doesn't always freeze at the same spots when replaying the recording, so it doesn't seem as if that portion of the show had an issue with the signal when it originally recorded. This happens when viewing months old recordings and brand new ones and on multiple different channels.

I'm wondering if this is similar to your experience and if Cox had any insight as to the issue beyond "you need a new box." I've had the same DVR for nearly 6 years, so it may be time for a replacement, but that means I'll lose everything recorded and have to reschedule all of my series, which is annoying and time consuming.

Thanks for any feedback you may have!