Forum Discussion

ptamom's avatar
ptamom
New Contributor
3 years ago

failed to download image

This comes up on my tv what is it failed to download image Give us a call
Bruce's avatar
Bruce
Honored Contributor III

Is this box new?  If not, had you changed anything recently as far as audio/video?

ptamom's avatar
ptamom
New Contributor
3 years ago

It’s not a new box, did not change anything 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    I don't know how far "Failed to Download Image" is in the operational sequence of a cable-box.  Perhaps its a specific frequency on the network affecting downloads.

    Is the cable-box connected to a coaxial-cable splitter?  If so, could you directly connect the cable-box to the coaxial wall-outlet?  If your Internet modem is also on this potential splitter, you'll lose Internet service until your reconnect its splitter.

    • ptamom's avatar
      ptamom
      New Contributor
      3 years ago

      It is not on a splitter 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        3 years ago

        Is your Internet modem in the same room?  Is it connected to the same coaxial wall-outlet?  Do you have multiple cable-boxes in your house?  If so, could you swap one of the other cable-boxes with the problematic one?