Forum Discussion

Blade's avatar
Blade
New Contributor
18 days ago

Frequent freezing, glitching and pixelating.

I have the Ultimate Package which is the most expensive my Cox Arizona offers and I LOVE it. My internet is one GB and works incredibly for all the video production I do from home as my business. I h...
  • LisaH's avatar
    LisaH
    17 days ago

    Hi Blade. I am sorry to hear that you are having issues with this one TV. Please make sure that the power to the cable box is plugged directly into the wall outlet as it is possible that there is an issue with the power strip if you are using one. If you need assistance, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

Blade's avatar
Blade
New Contributor
15 days ago

Thank you. I actually never thought how that could make a difference, but I get it now. I have a loose connection with the wall adapter, so I switched that out and so far, so good!

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    15 days ago

    LOL, i was going to suggest the barrel connector in the wall plate, and verify the power connection, but LisaH beat me to the issue. She and I used to work together in Data Tier 2, and she's definitely knowledgeable. 

    • Blade's avatar
      Blade
      New Contributor
      15 days ago

      ahahaha! I did verify the power connection!