Forum Discussion

Claws's avatar
Claws
New Contributor
6 years ago

Hearing Spanish in background during Thursday Night Football

We are watching the opening night of the NFL and can hear the Spanish translation softly in the background. I made sure we had English selected as our language and we did. Just for kicks, I switched ...
audio problems
KevinM2's avatar
KevinM2
Former Moderator
Hi Claws, is this happening on the Contour App or on the receiver itself? Is one channel affected or multiple channels? We're sorry you have to experience this issue on the opening night of the NFL season. -Kevin M. Cox Support Forum Moderator
Claws's avatar
Claws
New Contributor
6 years ago

Hi, Kevin. It was just the one channel that was affected. Hasn’t happened again. We were watching through our Contour cable box. Thanks. 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hi Claws, if this happens again, please email us at cox.help@cox.com so we can take a closer look. Please include the platform (app or receiver), and the affected channel(s). -Kevin M. Cox Support Forum Moderator