Was it a inhouse technician or a contractor? You can usually tell by the truck that they drive. Sounds like you have a filter on your line. Can you see your drop(where it connect to the pole) with a camera or binoculars?
As stated in the post, it was a contract tech who went up the pole and said that was how the signal was coming to my drop. That was why he had to refer it to Maintenance.
Sorry, didn't read your whole post before posting. I was about to edit but you replied so fast. :-)
Did you happen to get the ticket number when the tech sent it to maintenance? If so, try emailing Cox and ask for a update. If you didn't, email them and ask for another technician and start the process over again.
No worries.
