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CoxUser30's avatar
CoxUser30
New Contributor
6 years ago

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR box, done a system refresh and reset Netflix.

I cannot launch the Netflix app on my new Contour 1 box. I receive error code APPS04154. Netflix launched fine a week ago but several days later started displaying this message. I have reset my DVR b...
Error 04154
Netflix
CoxUser30's avatar
CoxUser30
New Contributor

Only the Contour DVR box is affected. the wireless receiver is able to launch Netflix. I have power-cycled the DVR, done a system refresh and reset Netflix from the troubleshooting menu with the remote. I also rebooted the modem.

BrianM's avatar
BrianM
Moderator
6 years ago

Our video team believes that this may have been part of a short outage. Can you please test again and let us know if you still experience trouble?

Brian
Cox Support Forum Moderator

  • CoxUser30's avatar
    CoxUser30
    New Contributor
    6 years ago

    Thank you Brian. Unfortunately, I tried again this morning and I am receiving the same error. A Cox technician we worked with to set up our new Contour DVR says that this is a back office issue. Please advise on what we can try next. The only reason we switched to Contour from our old DVR box was to stream Netflix and Prime Video.

    • KevinM2's avatar
      KevinM2
      Former Moderator
      6 years ago
      @CoxUser30, I have resubmitted this case to our Video Escalations Team for review. We want you to be able to enjoy the apps we offer on our Contour 2 platform, and we apologize for the ongoing service issues. We hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator
      • CoxUser30's avatar
        CoxUser30
        New Contributor
        6 years ago

        It has now been a full 2 weeks and our Netflix is still not launching on the DVR. Please advise on the status of this issue.