Forum Discussion

tkat912's avatar
tkat912
New Contributor
3 years ago

Is COX internet required to use apps like Netflix through the contour box?

Currently have internet, cable and phone through Cox. Going to cancel internet service over slow up speeds and data limits.  If I cancel internet through Cox, then will I still be able to use apps ...
Internet and contour apps
Darkatt's avatar
Darkatt
Honored Contributor

Yes, Cox internet is required to use app on a contour box, because the internet is provided  by a modem inside the box, and the modem is on the cox cable system. If you want to use app on another internet service, you will have to use them on a spart tv, or a firestick. 

Andrew_Wees's avatar
Andrew_Wees
Contributor III
3 years ago

there is no modem in the boxes it's over coax

  • Bruce's avatar
    Bruce
    Honored Contributor III
    3 years ago

    If you do this, you'll see the DOCSIS stuff.

    • On the remote, hold down Exit for 5 seconds
    • Press Down arrow 2 times
    • Press 2 on keypad

    (This kinda confuses Contour but eventually its diagnostic page will load)

    • Highlight System
    • On remote, press OK
    • Highlight DOCSIS
    • Darkatt's avatar
      Darkatt
      Honored Contributor
      3 years ago

      Thank you, my response may have been more blunt, since I used to work for cox, and KNOW what is inside those boxes, LOL. 

      • Bruce's avatar
        Bruce
        Honored Contributor III
        3 years ago

        Did you know dead stinkbugs are inside there?