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macias619's avatar
macias619
New Contributor
5 years ago

Keep getting V202 error with my TiVo Roamio Premier on Cox when accessing on demand Cox app

I already spent multiple hours with Cox trying to resolve and with TiVo support. They each blame each other also. I even tried factory resetting the box which tells me it’s not my equipment. It used ...
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tivo
TiVo v202
v202
  • gtjack's avatar
    gtjack
    5 years ago

    As of 2 Aug, I am getting the same issue on my Tivo Bolt in Georgia, On Demand app opens as it should, but anything selected gives the V202 error and won't play. Submitted a ticket with TIvo, but not sure if it is Tivo or Cox.

Andrew_Wees's avatar
Andrew_Wees
Contributor III

well since tivo did an update and didn't let cox know it seems cox needs to check settings between the headend and the tivo database 

bearone2's avatar
bearone2
Contributor III
5 years ago

good luck with that!

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    5 years ago

    tivo just installed software update v202 error gone  and at 7P.M.  v202 errors return no changes on our side

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      do you really think that cox has the time or resources to make sure everyone's 3rd party equipment updates still work with cox.?

      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        5 years ago

        when cox and tivo both advertise it and yes cox has the resources they have a dedicated tivo team 

    • bearone2's avatar
      bearone2
      Contributor III
      5 years ago

      tivo was the problem & provided the fix, my point, not a cox issue!!

      • Andrew_Wees's avatar
        Andrew_Wees
        Contributor III
        5 years ago

        the issue wasn't fixed until today  how do you know tivo was the problem?