Forum Discussion

nothappywithtvs's avatar
nothappywithtvs
New Contributor
5 years ago

Mini contour box

I have had tv service for 2 weeks now and will be on my third mini client box tomorrow.  The first would never power on, the second worked for a couple weeks then would not repond to the remote and t...
  • MichaelJ's avatar
    MichaelJ
    5 years ago
    Returned equipment is refurbished by the manufacturer to repair any defects and ensure proper function.

    Mike J.
    Cox Support Forum Moderator
JonathanJ's avatar
JonathanJ
Former Moderator
5 years ago
@Nothappywithtvservoce

Because Direct TV uses a different type of splitter for there SWM systems that could be what's causing the intermittent signal issue. You may need to schedule a technician out however, our technicians can’t go inside the house. They can check cabling and equipment outside your home. If you need new equipment, they can set it on your doorstep, and they can walk you through troubleshooting/installation while still outside your home. They’ll talk to you over the phone, FaceTime/video chat, or even through an open window at a safe distance.

Jonathan J
Cox Moderator