Forum Discussion

sprint_car's avatar
sprint_car
New Contributor
5 years ago

NBCSN has had choppy/jerky video for about three weeks on myTV.

Technician was out last week and replaced my cable box but that did not fix it.  Hockey and racing was the worse I guess due to the speed of the camera action.  Hockey and racing on my other channels...
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gyrfalcon's avatar
gyrfalcon
New Contributor

I am having the same problem in Fairfax County VA. Commercials and slow content is fine, but high action fast moving content like hockey is very jerky and almost unwatchable. I wonder if Cox is performing additional compression on this channel or something. Also started about 3 weeks ago for me. 

ironically, my over-the-top NHL.tv streaming video quality is better than the linear NBCSN. 

Cox reps if you’re listening I took a video of this if that helps. 

KevinM2's avatar
KevinM2
Former Moderator
5 years ago
@gyrfalcon, to have the video reviewed, please include a link to this forum thread and email us at cox.help@cox.com. We'd be glad to review this further. -Kevin M. Cox Support Forum Moderator