Forum Discussion

sprint_car's avatar
sprint_car
New Contributor
5 years ago

NBCSN has had choppy/jerky video for about three weeks on myTV.

Technician was out last week and replaced my cable box but that did not fix it.  Hockey and racing was the worse I guess due to the speed of the camera action.  Hockey and racing on my other channels...
contour
jonny's avatar
jonny
New Contributor
5 years ago

I am having the same problems. Any fast moving content is choppy. I have two boxes and it happens on both, whether live or DVR.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Jonny

    Can you also contact my team the next time this happens?

    Jonathan J
    Cox Moderator
    • pupdocdiver's avatar
      pupdocdiver
      New Contributor
      5 years ago

      I had this problem several months ago. Then it resolved. It came back again during lat night's hockey game.  What can I do. this is extremely frustrating.  I checked with a friend who has a different provider and his picture was fine. HELP!

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        @pupdocdiver, are multiple TV's in the home having similar issues? Does this also occur when streaming content through the Contour app on a mobile device or tablet? I only ask because the issue might also have to do with the television's ability to handle the frame rate. -Kevin