Forum Discussion

sprint_car's avatar
sprint_car
New Contributor
5 years ago

NBCSN has had choppy/jerky video for about three weeks on myTV.

Technician was out last week and replaced my cable box but that did not fix it.  Hockey and racing was the worse I guess due to the speed of the camera action.  Hockey and racing on my other channels...
contour
JonathanJ's avatar
JonathanJ
Former Moderator
@Jonny

Can you also contact my team the next time this happens?

Jonathan J
Cox Moderator
pupdocdiver's avatar
pupdocdiver
New Contributor
5 years ago

I had this problem several months ago. Then it resolved. It came back again during lat night's hockey game.  What can I do. this is extremely frustrating.  I checked with a friend who has a different provider and his picture was fine. HELP!

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @pupdocdiver, are multiple TV's in the home having similar issues? Does this also occur when streaming content through the Contour app on a mobile device or tablet? I only ask because the issue might also have to do with the television's ability to handle the frame rate. -Kevin
    • pupdocdiver's avatar
      pupdocdiver
      New Contributor
      5 years ago

      Happens on all 4 of my samsung 4k tvs. Also on contour app. Tech came out and blamed on source signal from NBCSN. Unacceptable.  My friends with Fios and Direct tv have great picture (I went next door to check)

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        Hello. If this issue is happening with only that channel and on multiple devices, then it is possible that it can be a broadcast issue. -Allan. Cox Support Forums Moderator.