Forum Discussion

andyri's avatar
andyri
New Contributor
6 years ago

On Demand Bug?

I tried to watch an episode of a show on HBO last night, which was scheduled to air later in the day. I was unable to select that specific show to watch, yet all other episodes were available. FYI, the episode was from a few weeks ago so it was not something new that very well could be restricted.

  • Which show and episode are you trying to access exactly?

    Brian
    Cox Support Forum Moderator
    • andyri's avatar
      andyri
      New Contributor

      Attempting to watch True Detective, season 3 episode 4 on Sunday night.  First time I tried, it showed me that it was already in progress on HBO2 and all i could do was join in progress, unable to start from beginning.  I tried again an hour later, after that live episode had finished, and I was also unable to watch that episode because there was another scheduled viewing later that night.

      • StephanieS's avatar
        StephanieS
        Moderator
        Andyri

        Have you attempted to watch this program via On Demand? Since you're subscribed to HBO it doesn't cost anything at all.

        StephanieS
  • Bruce's avatar
    Bruce
    Honored Contributor III

    It sounds like a bug because there is no logical reason to not play.  I'm glad I stuck with Rovi.

    Is there an option with Contour to ignore "Live" suggestions while browsing on-demand?

  • Bruce's avatar
    Bruce
    Honored Contributor III

    I read the options to watch on-demand.  There are 4 options to watch...based on if it's a rental or not...but if you're seeing Watch, it should play.

    The bug could be if Cox, or whoever, tagged episode-4 as a rental, so Contour is suggesting More Ways to Watch.  Nothing you can do but wait for someone to fix it...or stream it via HBO Go.  I have it on my Roku.

    www.cox.com/.../accessing-and-viewing-contour-2-on-demand-tv-shows-and-movies.html

    • andyri's avatar
      andyri
      New Contributor

      Yes, I did watch it via another device.  Was just annoying that I had to do that.  On Demand should mean just that, and not be impacted by the fact that it was viewing live at some point in that day.