Forum Discussion

brianpagansd's avatar
brianpagansd
New Contributor II
7 years ago

On Demand freezes Tivo Bolt

I have been using Tivo for several months with Cox. And the on demand used to work. I attempted to upgrade my Tivo box to a newer one that i bought used. Comtacted support to make the switch and they...
  • brianpagansd's avatar
    brianpagansd
    7 years ago

    The Tivo box is hooked up via Cat6 ethernet and is hooked up to the tuning adapter via the provided USB cable. I am able to stream SD on demand shows for about a minute before I get the loading prompt and the box freezes. HD stream give the loading prompt immediately and never start

Becky's avatar
Becky
Moderator
Hi Brianpagansd, I'm sorry this has been such a frustrating experience! Have you run the TiVo Guided Setup since the most recent tech visit? We've seen issues in the past that have required TiVo users to run the Guided Setup two times, so I suggest trying that first. However, the fact that you get a spinning circle that says "Loading" when you choose an On Demand title makes this sound like an internet connectivity issue. How does your TiVo Bolt connect to your home network and the Tuning Adapter? -Becky, Cox Support Forums Moderator
brianpagansd's avatar
brianpagansd
New Contributor II
7 years ago

The Tivo box is hooked up via Cat6 ethernet and is hooked up to the tuning adapter via the provided USB cable. I am able to stream SD on demand shows for about a minute before I get the loading prompt and the box freezes. HD stream give the loading prompt immediately and never start

  • ReneeG's avatar
    ReneeG
    Former Moderator
    7 years ago

    Brianpagansd,

    Have you tried re-running the guided setup? We may need to have a different technician come out to further investigate this matter. Please let us know the best day/time for you.

    Renee
    Cox Support Forums Moderator

    • brianpagansd's avatar
      brianpagansd
      New Contributor II
      7 years ago

      Yes a re run the guided setup. Your technicians have no clue. I have already had 4 technician visits. The last one lasted 6 hours and had 4 techs in my house. 

      • Becky's avatar
        Becky
        Moderator
        7 years ago
        Hi Brianpagansd, an escalation ticket submitted on your behalf is being reviewed by our video administrators. Are you getting any errors at this point, or just the "Loading" message and the blue spinning circle? -Becky, Cox Support Forums Moderator