Forum Discussion

brianpagansd's avatar
brianpagansd
New Contributor II
7 years ago

On Demand freezes Tivo Bolt

I have been using Tivo for several months with Cox. And the on demand used to work. I attempted to upgrade my Tivo box to a newer one that i bought used. Comtacted support to make the switch and they...
  • brianpagansd's avatar
    brianpagansd
    7 years ago

    The Tivo box is hooked up via Cat6 ethernet and is hooked up to the tuning adapter via the provided USB cable. I am able to stream SD on demand shows for about a minute before I get the loading prompt and the box freezes. HD stream give the loading prompt immediately and never start

brianpagansd's avatar
brianpagansd
New Contributor II

The Tivo box is hooked up via Cat6 ethernet and is hooked up to the tuning adapter via the provided USB cable. I am able to stream SD on demand shows for about a minute before I get the loading prompt and the box freezes. HD stream give the loading prompt immediately and never start

ReneeG's avatar
ReneeG
Former Moderator
7 years ago

Brianpagansd,

Have you tried re-running the guided setup? We may need to have a different technician come out to further investigate this matter. Please let us know the best day/time for you.

Renee
Cox Support Forums Moderator

  • brianpagansd's avatar
    brianpagansd
    New Contributor II
    7 years ago

    Yes a re run the guided setup. Your technicians have no clue. I have already had 4 technician visits. The last one lasted 6 hours and had 4 techs in my house. 

    • Becky's avatar
      Becky
      Moderator
      7 years ago
      Hi Brianpagansd, an escalation ticket submitted on your behalf is being reviewed by our video administrators. Are you getting any errors at this point, or just the "Loading" message and the blue spinning circle? -Becky, Cox Support Forums Moderator
      • brianpagansd's avatar
        brianpagansd
        New Contributor II
        7 years ago

        Sometimes I get the loading message with the blue spinning circle and sometimes I get error v205