Forum Discussion

JimGil's avatar
JimGil
New Contributor
3 years ago

picture problems

several of my stations are showing pixelated in stead of a clear piiture, I have reset the box but am still am having the problesm

  • 18-33UGA's avatar
    18-33UGA
    New Contributor
    3 years ago

    I have the same issue. Every tv has the issue. Doesn’t matter if you reset them or not. It varies on severity but needs to be resolved

    • MariaL's avatar
      MariaL
      Moderator
      3 years ago

      Hi 18-33UGA,

      Please email our team at Cox.Help@cox.com with this post, your full name, and your complete address. We’d like to run some diagnostic tests and investigate this issue. You can also reach out to us on Twitter (twitter.com/CoxHelp) or message us on Facebook (facebook.com/coxcommunications).

      Maria
      Cox Support Forum Moderator

  • Jen55692's avatar
    Jen55692
    New Contributor
    3 years ago

    I have the same issue. Mine started with the big wind storm last week. And cause my cable is above ground up on a pole, I believe that is the issue and I can't get anyone to come and see if that is the issue or not. I was told that it's an issue in my house. It's hard to have that happen with my work schedule.