Recording in the cloud vs DVR with hard drive
I am relatively new to Contour, and I am at my wits end. Cox set me up to record shows on their cloud server. When I try to watch a show recorded in the cloud, the playback is often interrupted by lo...
Forum Discussion
Hi Vegaschef75, what issues are you experiencing with the Cloud DVR? A playback issue impacting cDVR recordings in Phoenix and Las Vegas began on 5/21/19. Our video engineers are working to resolve this issue. We don't have an estimated time of repair, so we'll keep you posted. -Becky, Cox Support Forums Moderator
Hi Becky, I'm having problems again! this time it gives me a message "network not responding" nothing on my dvr will load. it wont let me record any thing new. I called support this morning and she did't set an appointment just said she turned it in "someone will connect with me in the next 24 to 48 hours" this is not good
- Hello Vegaschef75,
There is currently a ticket open for your issue CUI000008104058, and we're requesting an update with the details you've shared here. Any update received with the ticket we'll certainly reach back to you.
Dustin
Cox Support Forums Moderatorjust got home and for the first time since 3am I have full use of my DVR. I sure hope they have this fixed. This is the second time in a month and it's getting old!
- Hello, I'm glad to know the issue is now resolved. If this happens again in the future, please send us an email at cox.help@cox.com. -Kevin
