Forum Discussion

rp24's avatar
rp24
New Contributor II
5 years ago

Regular TV channels don’t work on wireless

On my new wireless streaming TV device I cannot watch the regular channel lineup. However, On-Demand, 3rd party apps and the Contour app work.  When i try to access a regular TV channel from the Co...
  • rp24's avatar
    rp24
    5 years ago

    Fixed it myself with no help from Cox. Researching on the internet I saw references to this error sometimes being related to MoCA. so I logged into my Panoramic Wifi and saw MoCA was disabled. I enabled it and now I can watch local channels. 

    So several questions arise for Cox, why was the wifi shipped with that turned off and secondly why wasn't this simple debug option available to either Tier 1 or Tier 2 support?  

Bruce's avatar
Bruce
Honored Contributor III

Call Cox to re-provision your TV occurrence.  They may ask why so explain what you've already done.

rp24's avatar
rp24
New Contributor II
5 years ago

Thanks. I was on the phone with Tier 2 support today. They tried that with no success. They forwarded the issue to Engineering now to review.