Forum Discussion

vabaylee's avatar
vabaylee
New Contributor
5 years ago

"sorry there seems to be a problem" -

 When I change channels I get the "sorry there seems to be a problem".  I reset the receiver/DVR.  It works for a while. Then it stops working and I get the "sorry" message again.
MariaL's avatar
MariaL
Moderator
Hi vabaylee,

Is there an error code associated with this message?

Maria
Cox Support Forum Moderator

vabaylee's avatar
vabaylee
New Contributor
5 years ago

The only "code" i see says "XRE-03121".  Not that says "error".

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    @vabaylee, do you have a splitter in the home? If so, can you bypass that splitter to see if that provides temporary relief? Splitters can lose signal gradually over time or simply fail without warning. From what you're describing, this may be an indication of a signal issue. -Kevin M. Cox Support Forum Moderator