Forum Discussion

New Contributor II

2 years ago

Sound cutting out on dvr

Why does my sound cut out on dvr recordings? It doesn't do it while watching live television, only dvr recordings. It makes them unwatchable.

jillrenee1973
2 years ago
Service tech replaced the line to the house. There was a high level of "noise interference" due to age of line. It seems to have solved the issue.

Valued Contributor III

It could be a defective DVR or a poor signal. It's hard to diagnose without even knowing if you have a hard drive or Cloud DVR.

New Contributor II

2 years ago

I assume it is a cloud DVR because we only have the mini contour boxes instead of a large "home box" like we did previously.