The issues you described are symptoms of a signal issue. Contact Cox and schedule a tech. If your drop line comes in from a pole, request a tech with a long ladder so your signal can be tested at the tap (Cox equipment that connects the main line to your drop line). If a signal issue is detected on Cox's side of the demarc (Cox equipment box on the side of your house), you won't be charged for the tech visit or any repairs. If no issue with Cox equipment is found, you'll be charged a fee unless you have Cox Complete Care ($10/month). You can cancel later, but if you do so before 90 days, you'll be charged for any fees waived while you had CCC.
