Forum Discussion

Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
5 years ago

This is Us Season 5 Ep 1 missing from On Demand

Why is season 5 episode 1 missing from On Demand?  It aired 4 days ago and On Demand programming is supposed to be available in 24 hours.
  • BenS1's avatar
    BenS1
    5 years ago
    Hi @Walkingdeadjunkie,

    I see that S5 E1 of 'This is Us' is now showing. Were you able to access it and watch that episode?

    Ben S.
    Cox Support Forums Moderator
BenS1's avatar
BenS1
Former Moderator
@Walkingdeadjunkie
Have you seen any error codes populate when you watch any other VOD programs?


Ben S.
Cox Support Forums Moderator
Walkingdeadjunk's avatar
Walkingdeadjunk
New Contributor III
5 years ago

No, no error codes.  I rebooted the cable box and worked with someone on the phone from Cox and they don’t know why the content is missing.  FTWD is now showing up but This is Us and The Undoing are still missing.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @Walkingdeadjunkie

    It appears a ticket has been submitted about the missing contents.



    Jonathan J
    Cox Moderator
    • Walkingdeadjunk's avatar
      Walkingdeadjunk
      New Contributor III
      5 years ago

      And-Fear the Walking Dead episode is now there but the program stopped playing at 2/3 of the way in.  Tried watching twice and it’s broken. This is getting ridiculous you offer a product that is terrible and unreliable at an exorbitant price.

      • LisaH's avatar
        LisaH
        Moderator
        5 years ago
        Hi Walkingdeadjunkie. I escalated that information to the Video Team to investigate. I apologize for this inconvenience. - Lisa, Cox Support Forums Moderator