Forum Discussion
I'm in Scottsdale and have been struggling with Tuning Adaptor issues for almost a year now. I pretty much gave up several months ago. I turned the TA off and just lived with the missing channels. This after a protracted effort from COX to find the problems. I would periodically power up the TA to see if the reboot problem had gone away, but it always returned.
This past weekend I powered up the TA only to find that it would no longer connect to anything. It just sat there with a slowly blinking green light. I called COX and (twice) explained the complete history of my problems. I mentioned the threads here where updated TA's are said to be available. The person I spoke with (Tier 2) had no knowledge of new TA's. He insisted that the only thing he could do was send a tech out. So... a tech will be here this afternoon. Here we go again.
Is there any way you can post the model number, a photo or any other clue that I can pass along to the tech. Maybe a phone number, name or even an a group within COX that can provide the tech with information.
Thanks in advance. Hopefully a solution is getting closer.
I am very sorry to learn of your Tuning Adaptor issues and I would be glad to help. If the technician has yet to arrive, please feel free to send us an email with your full name and service address. We can surely add any additional information to the work order ticket. Our email address is Cox.help@cox.com.
We look forward to working with you.
Latitia
Cox Support Forums Moderator
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