Hello. I'm sorry to hear you have been having trouble with accessing TV channels. We would have a couple additional questions as well. Is this a Contour serviced box or the Stream Player box? This would make the difference. Our team can assist with moca settings as well. We would be happy to look into this for you and address your concerns. When you have a moment, can you please email cox.help@cox.com with name, address, and link to forum thread so we can assist? You can also reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
